Pure Air Experts

 Manufacturer 5yr warranty

 

 RETURNS 14 days*

Pure Air Experts is committed to resolving issues with shipped products as quickly as possible.  In the interest of protecting our customers, in order to accept a product for return, we conduct a verification process that may take a few days to complete.

How To Return An Item
All claims for product return will be handled at the discretion of Pure Air Experts.

Pure Air Experts will accept items for return if they are in original and unused condition, except in the case of manufacturer defect.

To initiate a claim, you must contact Pure Air Experts office@pureairexperts.com within 48 hours of receipt of goods to begin a case assessment.

You will need to provide:

  • Proof of Payment for the item(s)
  • The model and serial number or the product number of the item(s)
  • Pure Air Experts may request images of the product in the case of damaged products
  • Your name and contact information

When a return claim is approved, Pure Air Experts will issue a RGA (Return Goods Authorization) number and you must return the item within 14 days of this approval.

2. Send your returned item to:
Pure Air Experts
Returns Department – RGA [insert #]
PO BOX 88029 RPO RABBIT HILL
EDMONTON, AB T6R 0M5

Canada

*Return Exceptions

Items cannot be returned if they have been opened. Items that have been damaged in shipping will be evaluated prior to acceptance.  Product that is returned due to manufacturer defect, MUST have all of the filters removed prior to return or the item will be returned to the customer at the customer’s expense.

Merchandise that has been used and/or altered from its original condition will not be accepted for return.

Restocking Fee

Returned items are subject to a 15% restocking fee(& shipping) + Cost of Filters , this will be deducted from your refund. The original cost of shipping and handling for the order is not included in the refund for returned goods.